Across the group we work with over over one thousand cottage owners and have a respected and market-leading owner service that we’re highly committed to.
Whether an owner has been with us for 40 years or is new to The Pure Cottages Group, the owner service experience is consistent and sets the standard for quality service, where everything is taken care of.
Although our brands have different personalities they share the same core owner service;
The Pure Cottages Group is a market-leader and uses tried and tested marketing channels and techniques to drive bookings.
Our brands are all highly experienced within the self-catering cottage market and use proven techniques for maximising bookings for our owners. Year-round occupancy and repeat bookings drive our owner service and we work with our owners to ensure this.
Our property management and customer call-out services ensures an excellent property standard is maintained, for owners living outside a region or with other commitments. Our holiday cottage experience also means that we can help owners with all stages of property management, from choosing the right property, purchasing and interior design and renovation.
This owner service is underpinned by our core values of exceptional personal service, attention to detail, quality and distinction.