Across the group we work with over one thousand cottage owners and have a respected and market-leading owner service that we’re highly committed to. Built on over 40 years in the holiday letting business our local knowledge and experience is unrivalled. We pride ourselves on the consistently high standards of service we deliver to our owners and their guests.
Whether an owner has been with us for 40 years or is new to the Pure Cottages Group, they all receive the same first class treatment from each and every member of our team. We consistently strive for, and achieve, the highest standards of quality service and, whilst each of our brands have their own distinctive character and their own way of doing things, they all share the same desire to deliver outstanding service.
The market leading Pure Cottages Group brings together the very best in outstanding local knowledge with national marketing experience. Each brand is supported by a central marketing team with experience in delivering high profile marketing campaigns across tried and tested media, alongside trialling new and emerging channels and techniques to continually drive enquiries and bookings.
Our brands are all highly experienced within the self-catering cottage market and use proven techniques for maximising bookings for our owners. From talking to prospective guests over the telephone, to face to face meetings in our local offices and responding via live chat on our booking websites our teams work to deliver year-round occupancy and repeat bookings.
We tailor our property management services to suit your needs – with dedicated teams of cleaners and our customer call-out maintenance service – we ensure an excellent property standard is maintained for all our owners.
And our relationship often begins before you buy your first property. We can help with all stages of property management – from selecting the right property to buy, to advising on the interior design – we are committed to ensuring your property delivers the very best return on investment.
“Heart of the Lakes manages two properties for us in Ambleside. The staff are very helpful and always accessible. They take all the hassle out of operating a holiday cottage and deal with the ‘little problems’ that arise with any property from time to time”
Heart of the Lakes owner
“We trust them, they help us, they work in partnership with us, and they go the extra mile to make sure that the customers are happy”
“The team do everything, are always there to help with problems and are great at giving feedback. They are just a phone call or email away which is just what we want”
Character Cottages owner
“Everyone at John Bray has been a pleasure to talk to and always helpful and efficient”
John Bray owner
“Professional service and a good reputation which translates to a high level of quality bookings. And the team are very friendly and helpful which is important to us as we live so far away from the lodge”
Lake District Lodges owner