Coronavirus (Covid-19) Update

Last updated: 16 March 2020

We recognise and appreciate the increased uncertainty that coronavirus (Covid-19) may be causing our customers. The situation is changing daily and we will continue to follow guidance from the Foreign & Commonwealth Office (FCO) and The Department for Health & Social Care.

In light of the current situation we will do everything we can to assist you with your upcoming holiday. We are waiving any amendment fees for those customers who are due to stay in one of our properties between now and 30th April and need to change the date of their holiday.

This will be reviewed regularly.

FAQ’s

How can I be sure the cottage I am due to visit has been cleaned appropriately?

We have advised all our owners to review the NHS guidelines on how to prevent the spread of germs https://www.nhs.uk/live-well/healthy-body/how-to-prevent-germs-from-spreading/

and to remain up to date with guidance given by The Department for Health & Social Care. We recommend that you pack essential items such as toilet rolls and nappies in the event such items become short in supply.

Can I amend my holiday?

Pure Cottages are continuously monitoring the situation regarding Coronavirus and it is important to us that we offer support and reassurance to our customers during this time. Please find our amendment policy here.

Will I receive a refund if I want to cancel my holiday?

At the moment the FCO hasn’t issued any warnings against travel within the UK and we are not currently offering refunds.

Will I receive a refund if I need to self isolate and am due to go on holiday?

If you have travel insurance, please speak to your insurance provider. If you do not have travel insurance and you are due to travel up to 30th April, we will be able to offer you a change of date without charging any amendment fees.

What if I need to self isolate whilst I am on holiday?

As this is an ever changing situation, we recommend that you review the up to date guidance from the Department for Health & Social Care. If you are advised to stay in your holiday cottage, please call our Customer Services Department on 01244 500579.